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The innovative ways that Airlines make money with frequent flyer points

Idea to Value

Airline loyalty programmes are fascinating. Not just because we happen to have enough frequent flyer points with one airline to fly around the world, but instead because of how they completely changed the business model of airlines. Even though the Airlines own the frequent flyer programmes.

Video 283
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Should Southwest Airlines Change?

Michael Roberto

Source: TripAdvisor The Wall Street Journal published an interesting article this week titled "Meet the Southwest Superfans Who Don’t Want the Airline to Change." The hedge fund and some other investors would like to see Southwest offer a series of additional benefits and collect fees for those amenities as other airlines do.

Change 52
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A Lateral Way to Expose War Crimes and Fight Disinformation

Destination Innovation

Bellingcat’s first major success was its investigation into the downing of Malaysia Airlines Flight 17 (MH17) which was shot down on 17 July 2014 while flying over Ukraine. Bellingcat has received many awards and honours and it has changed how news and intelligence agencies gather and verify stories using OSINT methods.

Video 66
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Highly creative brains may have more “random” connections

Idea to Value

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs. Even if it comes at the price of making the brain a bit less energy-efficient in the process. So what can we learn from this?

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Strategy Uncertainty Map Template

Leapfrogging

Why a Strategy Uncertainty Map is Important Every business faces uncertainty in areas like market trends, competitive shifts, technological advancements, regulatory changes, and economic fluctuations. These may include: Market Uncertainty Changes in consumer demand, pricing pressures, and competitive shifts.

Strategy 130
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Never Stop Looking for Improvement

Innovation Excellence

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

Groups 119
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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Then, they need to take action steps to change, see my next point.