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The innovative ways that Airlines make money with frequent flyer points

Idea to Value

Airline loyalty programmes are fascinating. Not just because we happen to have enough frequent flyer points with one airline to fly around the world, but instead because of how they completely changed the business model of airlines. Even though the Airlines own the frequent flyer programmes.

Video 267
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Should Southwest Airlines Change?

Michael Roberto

Source: TripAdvisor The Wall Street Journal published an interesting article this week titled "Meet the Southwest Superfans Who Don’t Want the Airline to Change." The hedge fund and some other investors would like to see Southwest offer a series of additional benefits and collect fees for those amenities as other airlines do.

Change 48
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Never Stop Looking for Improvement

Innovation Excellence

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

Groups 98
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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Then, they need to take action steps to change, see my next point.

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Can Airlines Survive the Worst Year in Airline History?

Linda Bernardi

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. Also, cultures are changing, and millions of deals are being closed without needing/using in-person meetings. appeared first on Linda Bernardi.

Culture 26
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Lessons From Airline Industry Downtime

Daniel Burrus

If you were one of the millions of travelers impacted by the technology breakdown of two major airlines a few months ago, you have my sympathies. Running an unsupported operating system in an area where security is supposed to be paramount should make us all wonder about other forms of aging technology in the airline industry.

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Moving Beyond Stage-Gate Project Management

Harvard Business Review

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

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