Michael Roberto

JANUARY 4, 2019

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. Think systemically.

Competition 22

Competition System Leadership Training 22

Qmarkets

MARCH 18, 2020

Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely. All these benefits could contribute towards your business gaining a competitive edge during this uncertain period.

Collaboration 98

Collaboration Brainstorming How To Crowdsourcing 98

Moves the Needle

JANUARY 30, 2019

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Leaders must learn new skills to help teams navigate the obstacles they will encounter.

Technical Review 74

Technical Review Underperforming Technical Team LEAN Technology 74

InnovationManagement

FEBRUARY 7, 2017

In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action.

Competition 40

Competition Tools Learning Company 40

Rmukesh Gupta

APRIL 10, 2019

Like Southwest Airlines’ obsession on being the lowest cost airlines or Alcoa’s obsession of having zero incidents in their factories or Amazon’s obsession on serving the customer what they want (even if they themselves don’t know what they want) or Apple’s obsession on design. .

Strategy 60

Strategy Strategy Underperforming Technical Team Agile 60

Qmarkets

JUNE 1, 2017

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Tools 58

Innov8rs

MARCH 6, 2023

Competitive Advantage In all circumstances, leaders will and should have strategic priorities on top of their minds. Usually, you need innovation for that, which means that you either adapt to current challenges or lag behind the competition. Why shouldn’t you just give up on innovation when times are tough?

How To 105

How To Technical Review Innovation Software Review 105

New Markets Advisors

AUGUST 20, 2018

And it’s the knowledge of when to focus on addition and when to focus on replacement that gives companies a competitive edge and a roadmap for growth. industry, company dynamics, competitive advantages, and so on?—?there They allow children to develop skills and learn. Even Southwest Airlines?—?famously

Creativity 45

Creativity Roadmap Innovation Industry 45

KindlingApp

JUNE 29, 2015

In his example, tech companies like Priceline and Orbitz solved the pain of searching for the best ticket price and booking a flight, but remain fully reliant on the established airlines to provide the end service. Another panelist also encouraged companies to rebrand or remarket “failure,” and to frame it instead as a learning opportunity.

Competition 40

Competition Comparison LEAN Industry 40

Innovation 360 Group

DECEMBER 29, 2015

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. Classroom Innovation – What I learned. I thought that I’d come to Stockholm to learn how to use a new “cool tool” – the InnoSurvey (SaaS) technology. The Fundamental Lessons Learned. That’s a hard question.

Artificial Inteligence 40

Artificial Inteligence Innovation Survey Big Data 40

Qmarkets

JULY 8, 2017

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Tools 40

Innovation 360

DECEMBER 29, 2015

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. Classroom Innovation – What I learned. I thought that I’d come to Stockholm to learn how to use a new “cool tool” – the InnoSurvey (SaaS) technology. The Fundamental Lessons Learned. That’s a hard question.

Artificial Inteligence 40

Artificial Inteligence Innovation Survey Tools 40

Corporate Innovation

APRIL 25, 2017

Finally, third-wave AI technologies, such as deep learning, combined with big data are at the core of intelligent autonomous systems that are employed to automate a growing set of well-defined tasks. The competition will be for the right experience (i.e., This is common practice today in the airline industry. Fleet insurance.

Big Data 45

Big Data Data Technical Review System 45

Innovation Excellence

APRIL 20, 2020

Companies that refuse to give refunds for cancelled or delayed services may be helping out their short-term cash flow, but are seriously damaging customer relationships for the future (Airlines, Ticketmaster, Sports teams especially take note). But whoever solves the cost/antifragile contradiction will have a long-term competitive advantage.

Innovation 68

Innovation Disruption Open Innovation Change 68

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Customers need to learn from you almost as much as you need to learn from customers.

Competition 14

Competition Training Technology Learning 14

KindlingApp

SEPTEMBER 21, 2015

On the other hand, we have large clients who run annual idea competitions, and monetary prizes do a great job of driving quick participation. The authors cite lessons from corporations such as Toyota, Southwest Airlines, and Kraft to drive home the significant benefits of a correctly executed innovation program.

Innovation Management 40

Innovation Management Management Innovation Programs Case Study 40

mjvinnovation

OCTOBER 6, 2020

Try, for example, searching for Telemedicine, Remote Work, or Distance Learning on Google Trends. Think about your client’s priorities: he will hardly be looking for shoes, bags, airline tickets, etc. This could very well put you one step ahead of the competition. Data scientists also need to be aware of all these changes!

Marketing 40

Marketing Data Tips Competition 40

Harvard Business Review

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. Want to save a couple of bucks on your next flight?

Marketing 12

Marketing Company Competition Report 12

Harvard Business Review

JUNE 29, 2016

Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections. A company might opt for in-house drone operation and data analysis if it is concerned about proprietary issues or security, is willing to make a substantial up-front investment, and wants to take a “learn by doing” approach.

Competition 14

Competition Company Big Data Analysis 14

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. You’ll learn how to do it faster. We need to make sure that the Toshis learn the ropes quickly and that the Nobuos stick with us.

Case Study 13

Case Study Study Technical Review Fractional CTO 13

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Meet the competition in person.

Underperforming Technical Team 14

Underperforming Technical Team Competition Product Development Training 14

Harvard Business Review

MAY 12, 2015

If you read what Peter Drucker had to say about competition back in the late ’50s and early ‘60s, he really only talked about one thing: competition on price. He was hardly alone — that was evidently how most economists thought about competition, too.

Strategy 15

Strategy Strategy Competition Industry 15

Harvard Business Review

DECEMBER 19, 2011

In a world of hyper-competition and limited attention , the only way to stand out from the crowd is to stand for something special. Recently, at a conference of marketers and brand specialists, I learned about a fast-growing company called Kulula Airlines, sort of the Southwest of South Africa. Photo: Iwan Baan. Average is over.

Conference 19

Conference Design Competition Policies 19

Harvard Business Review

OCTOBER 12, 2016

As businesses enter the unchartered waters of machine intelligence – where machines learn by experience and improve their performance over time – researchers are trying to predict its impact on jobs and work. How robotics and machine learning are changing business. Insight Center. The Automation Age. Sponsored by KPMG.

Artificial Inteligence 15

Artificial Inteligence Technical Review Technology Competition 15

Harvard Business Review

APRIL 22, 2016

After all, customer discontent runs rampant across even the most competitive service industries. ” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000.

Learning 12

Learning Survey Industry Study 12

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Guidelines 16

Guidelines Report Tips Policies 16

Harvard Business Review

APRIL 4, 2012

Instead, he offered an impromptu, unscripted statement of what he and everyone at Apple believed — "as if reciting a creed he had learned as a child" in Sunday School. "We Cook did not respond with a detailed review of the products Apple made or the retail environments in which it sold them. We believe in the simple not the complex.We

Culture 22

Culture Conference Strategy Strategy 22

Harvard Business Review

FEBRUARY 11, 2011

It was all triggered by a fortuitous meeting I had with Gary Kelly , the CEO of Southwest Airlines. We even took our employees on a tour of Southwest Airlines for inspiration. We wanted to become the Southwest Airlines of new home construction. This industry is extremely competitive. If I come in second, I lose.

Underperforming Technical Team 15

Underperforming Technical Team Culture LEAN Design 15

Harvard Business Review

MARCH 2, 2012

This is the "focused entry" strategy, a well-worn path in the history of successful startups (see Southwest Airlines). Southwest Airlines? This is where the competitive brain can get delusional. They revisit the blueprints of the business, and redesign a model that can win in a brave, new competitive world.

Entrepreneurship 14

Entrepreneurship Competition Marketing Creativity 14

Harvard Business Review

JUNE 21, 2016

And, crucially, the DOJ did not see benefits to the concentration — no countervailing pro-competitive or efficiency effects that might have tilted the balance in favor of approval. This merger of the #1 and #2 office supply big box chain admitted that, yes, competition will be suppressed and consolidation will follow.

Learning 11

Learning Guidelines Competition Collaboration 11

Harvard Business Review

FEBRUARY 13, 2015

Firing customers is not a competition you win. Hotels often deal with this issue and can be a source of learning for those companies looking to come up with firing best practices. When a Southwest airlines employee charged an obese passenger for two seats, customer advocates from around the world cried foul.

Guidelines 14

Guidelines Policies Training Competition 14

Harvard Business Review

JULY 12, 2011

You must learn to live with — not avoid — polygamy. And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Then we learn a lot from the proceedings. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes.

Management 13

Management How To Strategy Strategy 13

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. At the end of each visit, I do ask myself whether or not this is an organization I "admire" in the sense that I went to tell other people — readers of my books , visitors to this blog — about what I saw and learned at the company. Anybody shocked?

Company 16

Company Culture Strategy Strategy 16

Harvard Business Review

APRIL 19, 2017

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. Being perceived as unreliable or unfair is a sure way for a service company to lose the trust of its customers. To the customer, a purchased service is a promise of performance.

Company 14

Company Video Marketing Examples 14

Harvard Business Review

APRIL 21, 2015

The payoff is that it puts the firm in a position to drive those relative costs even lower as competition unfolds due to the learning curve advantage. Of course, there are myriad ways to put oneself at the bottom of the delivered cash cost curve in such a market, but they all deliver the same competitive advantage: low cost.

Competition 14

Competition Software Review Strategy Strategy 14

Harvard Business Review

FEBRUARY 28, 2011

Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. But you'll have to learn quickly. Airline kiosks represent a mature, saturated market. Tom, most of our revenues come from the airlines market. Tom interrupted.

Case Study 16

Case Study Study Software Review Underperforming Technical Team 16

Harvard Business Review

SEPTEMBER 23, 2014

So it goes with airlines, telephone companies, banks, every organization you deal with — you’re continually redesigning strategic factors such as product range, presentation, and customer service. And they translate what they learn into strategy. Competition Customers Strategy' How about the service? They observe.

Management 15

Management Competition Strategy Strategy 15