Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Just up the ante.

Training 66

Training Creativity Brainstorming Culture 66

BrainZooming

NOVEMBER 14, 2018

I was standing in line at the Baltimore airport, about to board an earlier-than-planned Southwest Airlines flight through Chicago on my way back home. I see three take-aways from this story: The benefit of creative structure to generate LOTS of ideas, because the winner may be cool product name number eighty-three.

How To 66

How To Creative Thinking Strategic Thinking Creativity 66

BrainZooming

JANUARY 9, 2018

With the help of over 1200 individual and company backers, Vickie successfully raised $83k in 30 days on Kickstarter to fund the project. People were getting their projects everywhere, all over the interwebs, and then they were getting the education on how to make their projects through sites like Craftsy and CreativeLive, and now Brit + Co.,

Creativity 0

Creativity Video Project Marketing 0

Innovation 360 Group

MAY 21, 2020

So, step one : Major players will not be able to compete on short haul, but the new airline can’t handle all the demand on its own. With all of this said, sometimes you can kick-start innovation and growth projects with the key drivers and other times you might start a renewal journey with just an ideation session. Expect new entrants.

Radical Innovation 69

Radical Innovation Artificial Inteligence Ideation Analysis 69

Innovation 360 Group

MAY 21, 2020

Step one : Major players will not be able to compete on short-haul, but the new airline can’t handle all the demand on its own. With all of this said, sometimes you can kick-start innovation and growth projects with the key drivers and other times you might start a renewal jurney with just an ideation session.

Radical Innovation 52

Radical Innovation Artificial Inteligence Ideation Data 52

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. The startup’s value will be seen through the results of the partnership—but sometimes the larger organization’s leadership may need to claim more of the credit at the beginning of the project.

Innovation 9

Innovation Entrepreneurship Leadership Collaboration 9