CorporateIntel

JUNE 22, 2012

This mostly customer-friendly way of doing business is now every bit as normal for us as sitting on the back side of a travel agent’s CRT monitor waiting for him to input an airline seat query into Sabre not even a full generation ago (like, when I was in college).

Technical Review 40

Technical Review Technology Creativity Innovation 40

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. Markets change; technology evolves. And for telecom. And for many others. Root it out wherever you find it.

Creativity 16

Creativity Technical Review Study Technology 16

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers.

Case Study 13

Case Study Study Technical Review Fractional CTO 13

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Artificial Inteligence 15

Artificial Inteligence Technical Review Technology Competition 15

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Empirical Creativity. You must also create.

Leadership 17

Leadership Analysis Disruption Creativity 17

Harvard Business Review

MARCH 28, 2014

As a member of a start-up advisory program, I regularly hear pitches from aspiring technology entrepreneurs. In the tech space, Etsy became so popular so quickly not only because of its unique product selection but also because of its commitment to the humanity and authenticity of craft. Hyundai is an -er brand.

Technical Review 14

Technical Review Comparison Competition Course 14

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Marketing 18

Marketing Data Industry Creativity 18

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Why not make an opposite set of assumptions, that our most human characteristics — imagination, creativity — will appear in new guises to save ourselves, our jobs, and even democracy? The next two Popes won't be a woman.

Trends 17

Trends Resources Creativity Product Development 17

Harvard Business Review

FEBRUARY 1, 2013

Think Apple, or Southwest Airlines, or for a more recent example, Zipcar. This is an area of tremendous creativity. Top Amazon reviewers are often more powerful than traditional media reviewers. Significantly (and ironically) companies that reach Level 2 often remove features or functionality that competitors provide.

Software Review 13

Software Review Technical Review Software Marketing 13

Harvard Business Review

AUGUST 17, 2012

Some suggestions from their research: Save drudge work for the wettest days and creative endeavors for sun-soaked days. When Airlines Lose Children (Bob Sutton). Tech Reporter Goes Offline for a Year (The Verge). PRESS 1 FOR INCOMPETENCY. BONUS BITS:: Disconnection Notice. Video: The LEGO Story (YouTube). A Penthouse Boom?

Video 11

Video Report Creativity Management 11

Harvard Business Review

DECEMBER 23, 2016

When partners in an alliance come into conflict, it can be just what is needed to produce a technically and commercially successful product. When the Lilly employees in the alliance were irritated with the partner, there was an increased probability of technical and commercial success. The results were fascinating.

Technical Review 13

Technical Review Survey Training Resources 13

Harvard Business Review

AUGUST 11, 2015

Outside developers are now welcome, but must apply, and must play by Facebook’s limiting technical rules in order to be served up by Internet.org’s delivery platform. The tech companies mobilizing their users are owning the request: you find the call to action on their website, in their app, or in an email with their branding.

Technology 15

Technology Company Disruption Engagement 15

Harvard Business Review

DECEMBER 20, 2016

If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature.

Culture 14

Culture Creativity Strategy Strategy 14

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

LEAN 14

LEAN Company Survey Guidelines 14

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. There are plenty of organizations with cool technology or hot products. Is this company as consistent as it is creative? Who are the Top Five organization's on Fortune's list for 2011? Anybody shocked? Who were the Top Five in 2010 ?

Company 16

Company Culture Strategy Strategy 16

Harvard Business Review

OCTOBER 15, 2013

A key to this is that, faced with the constraints of extreme poverty and a severe shortage of resources, these Indian hospitals have had to operate more nimbly and creatively to serve the vast number of poor people in need of medical care in the subcontinent. From the Editors of Harvard Business Review and the New England Journal of Medicine.

Underperforming Technical Team 14

Underperforming Technical Team Technical Review LEAN Resources 14

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. Advanced technology is at the core of virtually every company’s business model today. Digitization vs. Humanization. Entire value chains are being digitized. Mulally would have none of that.

Change 15

Change Technical Review Agile Culture 15

Harvard Business Review

MAY 13, 2015

National Infrastructure Week, May 11-15, should mark the acceleration of giving entrepreneurs and innovators a prominent seat at the table, adding technology opportunities to solve America’s infrastructure problems. “If nothing else, pilots are creative,” one remarked. But to get change means encouraging innovators.

Entrepreneurship 13

Entrepreneurship Big Data Collaboration Conference 13

Harvard Business Review

JUNE 12, 2015

Shortly thereafter, he had called a meeting to review patient satisfaction scores. To do that, he said, I want to challenge you to bring your heart to work in new and creative ways. For a nurse or an x-ray tech with 10 or 20 years of experience, delivering health care is a routine. We’re going to learn to be more loving.

Innovation 15

Innovation Technical Review Report Course 15

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Leveraging digital skills across the organization.

Training 13

Training Strategy Strategy Data 13

Harvard Business Review

JUNE 7, 2012

As InformationWeek's Eric Lundquist put it recently , "The first question from most tech journalists — including myself — is 'Do you have some customers that I can speak with about your new product?'". Traditional media also gets this. Is your firm ready for this new age of peer-to-peer marketing?

Tips 16

Tips Underperforming Technical Team Case Study Engagement 16

Harvard Business Review

JUNE 7, 2012

As InformationWeek's Eric Lundquist put it recently , "The first question from most tech journalists — including myself — is 'Do you have some customers that I can speak with about your new product?'". Traditional media also gets this. Is your firm ready for this new age of peer-to-peer marketing?

Tips 16

Tips Underperforming Technical Team Case Study Engagement 16

Harvard Business Review

JUNE 22, 2012

You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. And it's not exactly like bicycles were a new technology.

Artificial Inteligence 15

Artificial Inteligence Innovation Technology Design 15

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Marketing 11

Marketing Data Industry Creativity 11

Harvard Business Review

JUNE 19, 2012

This recent data point provides no surprise: one in five tech executives say that a candidate's social media profile has caused them not to hire that person. How China's Emerging Airlines Will Change the Industry (BCG Perspectives). NOT TOO HOT, NOT TOO COLD. The Modern Job Candidate's Approach to Social Media (Forbes).

Exercises 9

Exercises Policies Data Training 9

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technical Review 8

Technical Review Technology System Data 8

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. Tap into the creativity of your front line. Technological advances have made it much easier for companies to understand customers on an individual basis. The new approach was so effective that Disney rolled it out across all of its parks and cruise ships.

Engagement 15

Engagement Company Course Creativity 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Why not make an opposite set of assumptions, that our most human characteristics — imagination, creativity — will appear in new guises to save ourselves, our jobs, and even democracy? The next two Popes won't be a woman.

Trends 9

Trends Resources Creativity Product Development 9

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Freedom to explore long-term ideas and emerging technologies is important. Three years later, many of these ambitious ventures will have quietly expired without an obituary.

Project 15

Project Innovation Survey Groups 15

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. But even as we work through these issues, we continue to collaborate on ways technology can transform healthcare, and our role in that. Entrepreneurship Health Innovation'

Innovation 9

Innovation Entrepreneurship Leadership Collaboration 9

Harvard Business Review

OCTOBER 18, 2017

When the builders encountered some technical difficulties while trying to erect the wheel, Richard Branson, the mercurial founder of rival airline Virgin Atlantic Airways, seized the opportunity. Furthermore, we found that trash-talking undermines creativity. No, don’t do it. And what about trash-talking a competitor?

Competition 8

Competition Creativity Disruption Study 8

Harvard Business Review

MAY 19, 2016

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. The drug improves their ability to plan and make decisions and has a positive effect on learning and creativity.

Exercises 15

Exercises Policies Study Report 15

Harvard Business Review

FEBRUARY 14, 2014

American creativity remains unsurpassed. New technology has turned the U.S., American Creativity. If you doubt the force of America’s creativity, take a walk through the Kendall Square area of Cambridge, Massachusetts. Manufacturing is undergoing a renaissance, building on a strong base. And capital is abundant.

Creativity 8

Creativity Company Resources Industry 8

Harvard Business Review

SEPTEMBER 27, 2018

British Cycling learned from the Royal Ballet to improve how they tour and McLaren to use technology better. Eton requires its staff and students to walk for 10 minutes between classes and work in different house, subject, and non-academic groups each day, and the RAM asks its tutors to review programs outside of their expertise.

Disruption 15

Disruption Study Design Examples 15

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does.

Culture 8

Culture Company Competition Engagement 8

Harvard Business Review

MAY 30, 2012

Southwest Airlines never said, "We want to be the country's most innovative airline." They perfected a new way to be an airline by virtue of what they wanted to achieve as an airline. The Wright brothers weren't trying to build an airline, they were saying, 'Holy s**t, do you think we could fly?'

Innovation 21

Innovation Leadership LEAN Marketing 21

Harvard Business Review

SEPTEMBER 4, 2012

And though I love seeing how people are able to make a living unleashing their creativity on Etsy or YouTube, this isn't the ultimate promise either. Social tools were enabling everyday people to break through traditional barriers to connect, build their audiences and careers and get more creative than ever before. Another bonus.)

Technical Review 10

Technical Review Tools Crowdsourcing Company 10