Idea Champions

AUGUST 28, 2019

Southwest Airlines also understands this. And so, I decided to share my title-changing revelation with my colleagues -- the "Senior Consultant," the "Webmaster," the "Chief Technology Officer," and the "Director of Operations.". Here's what they told me: - Chief Enlightenment Officer. Head of Lettuce.

Fractional CTO 24

Fractional CTO CTO Creativity Culture 24

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. ” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result?

Case Study 13

Case Study Study Technical Review Fractional CTO 13

Harvard Business Review

SEPTEMBER 11, 2012

airline learned from an internal study that about 10% of the flights into its major hub had at least a 10-minute gap between the estimated time of arrival and the actual arrival time — and 30% had a gap of at least five minutes — it decided to take action. So when a major U.S. When did it actually land?".

Big Data 10

Big Data Data Management Fractional CTO 10

Harvard Business Review

AUGUST 21, 2013

"Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Management 9

Management Fractional CTO CTO Competition 9