Daniel Burrus

FEBRUARY 1, 2018

In 2015, United Airlines had to ground a number of flights as a result of computer glitches. No, it was actually the underlying technology and, from there, the possibility that a skilled hacker would be able to break through and paralyze a large portion of its fleet. Chemotherapy Side Effects?

How To 50

How To Technical Review Leadership Technology 50

Corporate Innovation

APRIL 25, 2017

In my book, The Big Data Opportunity in Our Driverless Future , I make two arguments: 1) that societal and urban challenges are accelerating the adoption of on-demand mobility, and 2) technology advances, including big data and machine intelligence, are making Autonomous Connected and Electrified (ACE) vehicles a reality. Fleet insurance.

Big Data 45

Big Data Data Technical Review System 45

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Internet of things 19

Internet of things Artificial Inteligence Learning Technology 19

CMOE

MARCH 10, 2021

The organization is looking to reduce travel expenditures and allocate those resources to facilitation support from an organization effectiveness or learning and development vendor. Collaboration technology like virtual whiteboards, sticky notes, polls, and surveys. The team is struggling and needs to meet as quickly as possible.

Technical Review 40

Technical Review Software Review Exercises Collaboration 40

Planview

NOVEMBER 26, 2018

Providing our airmen and women and operators of the US Air Force with top-notch technology is crucial to keeping our country safe. Challenge – Open innovation challenge to industry and academia with review from subject matter experts. Spigit recently partnered with AFWERX, a product of the Air Force launched.

Innovation 40

Innovation Crowdsourcing Artificial Inteligence Training 40

CorporateIntel

JUNE 22, 2012

This mostly customer-friendly way of doing business is now every bit as normal for us as sitting on the back side of a travel agent’s CRT monitor waiting for him to input an airline seat query into Sabre not even a full generation ago (like, when I was in college).

Technical Review 40

Technical Review Technology Creativity Innovation 40

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. It analyzes consumer behavior, microeconomic trends, government policies, market forces, and emerging research within the context of our continually-evolving tech and digital media ecosystem.

Technical Review 15

Technical Review Trends Artificial Inteligence Data 15

Harvard Business Review

MARCH 19, 2015

Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. According to a study by MIT Sloan Management Review and Capgemini Consulting, the vast majority of managers believe that “achieving digital transformation is critical” to their organizations.

Technical Review 14

Technical Review Technology Software Review Underperforming Technical Team 14

Harvard Business Review

JULY 12, 2011

Is "greatness" purely a matter of raw brainpower and technical virtuosity, or is it impossible to discuss individual talent without thinking about the team, the enterprise, and the very mission of the organization? The piece reports on the radical new admissions policy at Virginia Tech Carilion , the country's newest medical school.

Underperforming Technical Team 17

Underperforming Technical Team Exercises Policies Groups 17

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. The potential benefits from applying machine-learning analytics in health care are enormous. Photo by Matthew Payne. billion in costs, could have been prevented.

Artificial Inteligence 15

Artificial Inteligence Learning Technical Review System 15

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers.

Case Study 13

Case Study Study Technical Review Fractional CTO 13

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Well, it looks like the plane hasn''t taken off yet due to the weather," she said. "So The confusion began with an ominous text message.

Training 9

Training Technical Review Industry System 9

Rmukesh Gupta

MARCH 3, 2017

We will then try to learn what did the product managers (in some cases, entrepreneurs themselves) do so that their products became successful. For many months, he spent a lot of time in the New York Public library trying to read and learn everything there was to the imaging process. What do we learn from them.

Creativity 40

Creativity Management Underperforming Technical Team Learning 40

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technical Review 12

Technical Review Technology Roadmap Tools 12

Harvard Business Review

OCTOBER 12, 2016

As businesses enter the unchartered waters of machine intelligence – where machines learn by experience and improve their performance over time – researchers are trying to predict its impact on jobs and work. How robotics and machine learning are changing business. Insight Center. The Automation Age. Sponsored by KPMG.

Artificial Inteligence 15

Artificial Inteligence Technical Review Technology Competition 15

Harvard Business Review

JULY 5, 2016

What almost always gets underestimated, though – and often overlooked altogether – during due diligence is the actual integration of the new capabilities and how (or whether) it will work. This process has become doubly important in a digital world of seamless customer experience.

Technical Review 10

Technical Review Software Review Underperforming Technical Team Software 10

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Customers need to learn from you almost as much as you need to learn from customers.

Competition 14

Competition Training Technology Learning 14

Harvard Business Review

MAY 25, 2012

A common mistake is refusing to tackle the tough technical problems that create revolutionary offerings. The entrepreneurial crowd has recently expanded its passion for technology to embrace user experience design. When this failed, the NYT used what they'd learned to launch their current paywall model, which they continue to refine.

LEAN 19

LEAN Agile Competition Software 19

Harvard Business Review

APRIL 3, 2015

I’m no road warrior, but I do clock an average of 100,000 miles a year, meaning I have some elite status on various airlines. Once I became too pregnant to fly, I decided to contact the airlines to make sure I could hold on to my miles despite the fact that most airlines have year-end deadlines for collection and rollover.

Case Study 13

Case Study LEAN Report Marketing 13

Harvard Business Review

MAY 25, 2016

The technologies and processes that are transforming companies. These price adjustments are a form of experimentation and, jointly with big data, allow firms to learn more about their customers’ price responsiveness. Machine-learning models trained on these data allow firms to predict when different machines will fail.

Big Data 15

Big Data Artificial Inteligence Technical Review Data 15

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Encourage employees to monitor rivals, too.

Underperforming Technical Team 14

Underperforming Technical Team Competition Product Development Training 14

Harvard Business Review

JULY 12, 2011

You must learn to live with — not avoid — polygamy. And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Then we learn a lot from the proceedings. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes.

Management 13

Management How To Strategy Strategy 13

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. What can executives learn from these 100 companies? Markets change; technology evolves. And for telecom.

Creativity 16

Creativity Technical Review Study Technology 16

Harvard Business Review

MAY 13, 2014

That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups. Says Comstock, “You have to believe that energy storage has a big future.”

Technical Review 11

Technical Review LEAN Software Review Product Development 11

Harvard Business Review

JANUARY 8, 2015

The top places were not all taken up by trendy tech brands, and the bottom was not dominated by multinational banks. Few would have been surprised to see the airline Ryanair down at 99th. The only shock there was that the technology retailer, Carphone Warehouse, did even worse. Empathy can be learned and companies can improve.

Technical Review 15

Technical Review Data Comparison Tools 15

Harvard Business Review

DECEMBER 23, 2016

When partners in an alliance come into conflict, it can be just what is needed to produce a technically and commercially successful product. When the Lilly employees in the alliance were irritated with the partner, there was an increased probability of technical and commercial success. The results were fascinating.

Technical Review 13

Technical Review Survey Training Resources 13

Harvard Business Review

SEPTEMBER 11, 2012

airline learned from an internal study that about 10% of the flights into its major hub had at least a 10-minute gap between the estimated time of arrival and the actual arrival time — and 30% had a gap of at least five minutes — it decided to take action. The technologies are new and in some cases exotic.

Big Data 10

Big Data Data Management Fractional CTO 10

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. The energy, finance, and technology sectors tend to tweet using a male-biased tone of voice. A loyal customer who likes and follows a brand for engagement today may need technical support tomorrow. It forces customers to learn company hierarchies and department.

Company 14

Company Analysis Technical Support Engagement 14

Harvard Business Review

APRIL 7, 2011

After all, no team or rock star wants to risk the embarrassment of a sea of vacant prime seats due to aggressive pricing as the Yankees experienced in 2009. Due to work obligations, many consumers aren't able to line up, phone, or log in to purchase tickets. Now suppose today you learn that your seats are worth $400 each.

Technical Review 13

Technical Review Policies Marketing Strategy 13

Harvard Business Review

FEBRUARY 1, 2013

As I described in my last post , your prospective customers and buyers increasingly learn about you from their peers — including your current customers — while tending more and more to ignore traditional sales and marketing communications from corporate. Think Apple, or Southwest Airlines, or for a more recent example, Zipcar.

Software Review 12

Software Review Technical Review Software Marketing 12

Harvard Business Review

NOVEMBER 23, 2015

Marketing technology, automation, and advanced analytics techniques have now reached the level where effective personalization at scale is possible. And yet getting this “test and learn” engine to run properly requires a fundamental re-architecting of a company’s marketing analytics processes.

Marketing 15

Marketing Data System Engagement 15

Harvard Business Review

JANUARY 31, 2014

You might think you are being annoying, but it’s the only way you learn. Bush’s advice helped me in those early days to learn about technical tasks (the magic of pivot tables in Excel), the seeming banalities of the working world (the mysterious expense report), and the subtle nuances of a profession (“Why did you say that then?”).

Disruption 15

Disruption Innovation Marketing Strategy 15

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. It’s a new turn in what has been a PR disaster for the company. The public reacted to the video with horror.

Company 14

Company Video Guidelines Policies 14

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. But this misses a critical opportunity.

Artificial Inteligence 15

Artificial Inteligence Underperforming Technical Team Data Software 15

Harvard Business Review

JANUARY 28, 2016

Advanced technology is at the core of virtually every company’s business model today. Emphasize continuous learning. The companies that pull it off have transformation leaders that commit to a relentless learning process. Digitization vs. Humanization. Entire value chains are being digitized.

Change 15

Change Technical Review Agile Culture 15

Harvard Business Review

AUGUST 11, 2011

By learning more about consumer needs, investing small amounts in technologies emerging from academia, or trialing new ideas in modest test markets, companies can build their understanding about growth options and position themselves to take bolder and riskier moves as the economy brightens.

Innovation 15

Innovation Comparison Project Innovation Processes 15

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. At the end of each visit, I do ask myself whether or not this is an organization I "admire" in the sense that I went to tell other people — readers of my books , visitors to this blog — about what I saw and learned at the company. Anybody shocked?

Company 16

Company Culture Strategy Strategy 16