Frontier Airlines Ends Human-to-Human Customer Service
Innovation Excellence
FEBRUARY 2, 2023
GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]
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