Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." If such radical price competition seems far-fetched, consider how smartphone and iPhone apps have cut the legs out from under numerous incumbents, like GPS manufacturers. Looking for more?

Disruption 22

Disruption Technical Support Industry Competition 22

Harvard Business Review

JULY 27, 2016

Before we would grant interviews to top executives or send out products for review, we made sure that every reporter, influencer, or analyst had a hands-on product briefing. If they were having an issue getting something to work we’d have product marketing and technical support on call 24/7 to help. Be hands on.

Technical Review 15

Technical Review Software Review Learning Report 15

Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." If such radical price competition seems far-fetched, consider how smartphone and iPhone apps have cut the legs out from under numerous incumbents, like GPS manufacturers. Looking for more?

Disruption 14

Disruption Technical Support Industry Competition 14

Harvard Business Review

JUNE 29, 2015

India has already become Xiaomi’s second largest source of revenues, after China, just a little more than a year after the company entered that competitive market. Given India’s pool of technical talent, Xiaomi will get an opportunity to create a second R&D hub as well as an English-speaking technical support center there.

Technical Support 15

Technical Support Marketing Software Competition 15

Harvard Business Review

AUGUST 7, 2018

This can come from a variety of sources including: in-depth interviews of stakeholders, listening to stakeholder stories about their experience with you and the competition, feedback via your complaint and suggestion systems, focus groups and even casual conversations with stakeholders. Be prepared to adjust.

Technical Support 15

Technical Support Groups Strategy Strategy 15

Harvard Business Review

MARCH 5, 2012

Sure, with improvements in information technology and communication, some services are becoming more tradable and that creates opportunities for the U.S. Indian companies, for instance, are already doing quite well exporting services like software development, technical support, and back-office processing to America.

Policies 11

Policies Technical Support Software Development Software Developers 11

Harvard Business Review

FEBRUARY 22, 2012

McAfee formed a strong bond of commitment with the hundreds of unpaid technical experts in the larger marketplace who know (and like) McAfee's platform of solutions. They invited these "McAfee Maniacs" to participate in much of McAfee's web-based technical support.

Artificial Inteligence 16

Artificial Inteligence Technical Support Design Course 16

Harvard Business Review

DECEMBER 12, 2016

Instead, it should try to persuade them that competition in the mobile space is radically different from that in traditional markets and consequently, the European Union — and the United States, for that matter — should revamp their antitrust laws. Competition Policy: U.S. authorities should adopt a U.S. perspective.

Underperforming Technical Team 12

Underperforming Technical Team Competition System Policies 12

Harvard Business Review

NOVEMBER 17, 2017

Loss of salespeople to competitors occurs frequently in high-growth industries in which the demand for experienced salespeople exceeds the supply, such as in fast-evolving technology markets. For example, wealth management companies frequently recruit advisors who have built a strong book of business at competitive firms.

Technical Review 8

Technical Review How To Technical Support Training 8

Harvard Business Review

MAY 15, 2018

The sooner firms have a Brexit plan, the faster they can focus on managing these competitive dynamics. Companies need a working group that regularly assesses Brexit impacts relative to competition, and a strategic plan for their UK business that is straightforward, flexible, and easy to track. How to Plan for Brexit.

Analysis 8

Analysis Technical Support Change Marketing 8

Harvard Business Review

JUNE 21, 2013

The IoT will demand another round of risk management strategy review, new network security evaluation tools, and business model revisions. Soon, however, it became clear how valuable such data would be to their colleagues in product marketing, and in turn to customer service and technical support.

Internet of things 9

Internet of things Technical Review Policies Data 9