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Elevate the Customer Experience with Idea Management Software

IdeaScale

Idea management has become an integral part of customer experience. Now that companies are turning to customers for ideas when creating new products, they’re finding the landscape has changed. Company leaders previously learned about what customers wanted through traditional means such as surveys and focus groups.

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How the Altice Group is leading innovation in Portugal

Exago

Between 2015 and 2017, the group devoted over 200 million euros to activities connected to innovation, almost twice as much as the second company featured in a study recently published by the national Directorate-General of Education and Science Statistics.

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The 3 Most Common Questions about Idea Management Software

IdeaScale

Here are the three most common questions about idea management software that I encounter each day: 1. While a few of our clients have dedicated FTE running their community day-to-day, a far more common scenario is a small group of Moderators dedicating an hour a week or a few minutes per day. .

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The 7 Seeds of Idea Management Platform Success at Barenbrug Group

Qmarkets

Established Idea Management Process What we really like about Qmarkets is the possibility to combine the idea management process and the actual development process after selection of the ideas. The post The 7 Seeds of Idea Management Platform Success at Barenbrug Group appeared first on Qmarkets.

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Status Bias Inhibits Innovation

Destination Innovation

Researchers at the University of Innsbruck in Austria carried out a study in which they sent out the same academic paper to three groups of reviewers. The second group were told the paper was written by Sabiou Inoua, a relatively unknown PhD student. The third group were not told who the author was. There are ways to do this.

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Continuous Improvement in Numbers: Key Findings from the Latest Idea Management Benchmark Report

Qmarkets

If you’re running an enterprise idea management or continuous improvement program, you’re probably obsessed with KPIs and metrics. You’ll be eagerly tracking the number of ideas generated and implemented, engagement rates, ROI, and various other aspects of your program. But how do you what numbers are ‘good’ and which are ‘bad’?

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Exago software supports Fleury’s digital transformation efforts

Exago

With a mission to accelerate its digital transformation, the Brazilian Fleury Group has created the Fleury Lab, a platform that joins its Research & Development, Innovation and Digital departments. The initiative was supported by Central de Ideias, Fleury’s idea management platform using the Exago software.

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